Talk:Firstsource

Rewrite from an employee of the company

Just putting a note here that an employee of Firstsource came into the IRC help channel, and asked for advice with regards to suggesting some changes to the article. Upon reading their work, I was incredibly impressed, and suggested that they go ahead. I will attempt to check back here to make sure the changes are what I expected, but if there are any issues, I would appreciate a ping and would be happy to help fix it. --MarkTraceur (talk) 14:56, 7 September 2016 (UTC)

I've had the article on my watchlist for a while; there was some problematic and promotional editing here in the past. Will certainly review and help where I can. Kuru (talk) 15:21, 7 September 2016 (UTC)

On a quick glance, the new article looks like a good start. Lost of trivial formatting issues, but easily corrected. There are several figures still unsourced (employees), and the CSR section needs trimming (there's a lot of adcopy coupled with primary sourcing there, I'm not sure much of it is that important). The Business World workforce ranking probably needs to specify "in India". The product section looks like there was a deliberate attempt to use neutral language (thanks), but there's still some jargon in use ("soultions", etc). I'll do a copyedit tonight when I have free time; I've added the COI disclosure for him above as well. Kuru (talk) 18:15, 7 September 2016 (UTC)

Some changes have been made regarding the content as suggested by user Melcous, however please continue to help and review to ensure article does not breach guidelines. Many thanks Michael McGoldrick (talk) 15:04, 9 September 2016 (UTC)

Updates Needed to Page

I work for Firstsource Solutions. We have gone through the Wikipedia page and see most of this data is outdated. I have listed the updated information below but have not edited the page as this is our company page as per the wiki guidelines. Would appreciate if any editor can please update with the correct information, I have provided below. The information has been sourced from the corporate website (https://www.firstsource.com) and audited and published annual report (https://www.firstsource.com/investor-relations/).

Extended content

Logo New logo: https://www.firstsource.com/wp-content/uploads/2019/02/firstsource-logo.png Key People CEO & MD - Vipul Khanna Revenue INR 38,263 million PAT INR 3778 million Number of Employees 18550 History Currently, it caters to Banking & financial services, Insurance, Healthcare, Mortgage, Telecom & Media and Utilities industry and offers customer management, transaction processing, collections management and mortgage processing services from its centres in the US, UK, India and Philippines. Structure The RP-Sanjiv Goenka Group owns close to 53.96% shares of Firstsource through a subsidiary. Public Offer Major shareholders in Firstsource Solutions Ltd. includes CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC SMALL CAP FUND (5.33%), Mutual Funds (5.65%), Foreign Institutional Investor (9.01%) and Remaining 16.51% of shareholding is widely held among Public. Operations International Subsidiaries: (13) Firstsource Solutions UK Limited, UK (WOS of the Company) Firstsource Solutions S.A., Argentina (Subsidiary of Firstsource Solutions UK Limited) Firstsource Group USA, Inc., USA (WOS of the Company) MedAssist Holding, LLC, USA (WOS of Firstsource Group USA, Inc) Firstsource Business Process Services, LLC, USA (WOS of Firstsource Group USA, Inc) Firstsource Advantage, LLC, USA (WOS of Firstsource Business Process Services, LLC) One Advantage, LLC, USA (WOS of Firstsource Business Process Services, LLC) Firstsource Solutions USA, LLC, USA (WOS of MedAssist Holding, LLC) Firstsource Transaction Services, LLC, USA (WOS of Firstsource Solutions USA, LLC) Sourcepoint, Inc. (Formerly Known as ISGN Solutions Inc.) (WOS of Firstsource Group USA, Inc) Sourcepoint Fulfillment Services, Inc. (Formerly Known as ISGN Fulfillment Services, Inc. (WOS of Sourcepoint, Inc.) Firstsource BPO Ireland Limited* (WOS of Firstsource Solutions UK Limited) Firstsource Dialog Solutions (Private) Limited (Subsidiary of the Company) Associate Company: (1) Nanobi Data and Analytics Private Limited Domestic Subsidiary: (1) Firstsource Process Management Services Limited (Formerly known as Anunta Tech Infrastructure Services Limited) [Wholly Owned Subsidiary (“WOS”) of the Company] ISGN Acquisition ISGN has now been rebranded as Sourcepoint. Official website - https://www.sourcepointmortgage.com Recognition 2019 Welsh Contact Centre Awards - Silver, Support Manager; Gold, People Engagement UK Complaint Handling Awards - Gold - Customer Insight Strategy; Overall Winner North East Contact Centre Awards - Best Outsourcing Partnership 2018 UK Complaint Handling Awards Welsh Contact Centre Awards NASSCOM Customer Excellence Award UK Customer Experience Award Contact Centre Network Ireland European Contact Centre and Customer Service Awards 2017 Global HR Excellence Awards Welsh Contact Centre Awards Investors in People NASSCOM Customer Service Excellence Awards UK Customer Experience Awards GSA UK Award European Contact Centre and Customer Service Awards North East Contact Centre Awards Reference Firstsource Sol Consolidated June 2019 Net Sales at Rs 979.78 crore, up 6.6% Y-o-Y Firstsource Sol Consolidated March 2019 Net Sales at Rs 967.18 crore, up 7.79% Y-o-Y Firstsource Solutions Ltd appoints Mr. Vipul Khanna as MD & CEO FY 2018-19 Audited Annual Report References

202.21.134.50 (talk) 12:22, 21 August 2019 (UTC) Rishi

Reply 23-AUG-2019

Reply from Spintendo

Unable to implement   Your edit request could not be implemented for the following reasons: The citation style predominantly used by the Firstsource article appears to be Citation Style 1. The citation style used in the edit request consists of bare URL's. Any requested edit of yours which may be implemented will need to resemble the current style already in use in the article – in this case, CS1. (See WP:CITEVAR.) The requested logo must first be uploaded to Wikipedia along with the appurtenant use licensing before it can be added to the article. The COI editor may use the File Upload Wizard to accomplish this. Citation ref tags have not been placed within the requested text indicating which portions of the text the source is referencing. (See WP:INTEGRITY.) In the collapsed section below titled Request edit examples, I have illustrated two: The first shows how the edit request was submitted; the second shows how requests should be submitted in the future. Request edit examples INCORRECT The Sun's diameter is 864,337.3 miles, while the Moon's diameter is 2,159 miles. The Sun's temperature is 5,778 Kelvin. https://www.booksource.com https://www.journalsource.com https://www.websource.com In the example above there are three URL's provided with the claim statements, but these URL's have not been placed using Citation Style 1, which is the style predominantly used by the Firstsource article. Additionally, ref tags have not been placed within the text at the exact positions where the information they reference resides. Using the correct style and the correct positioning of the ref tags, the WikiFormatted text should resemble the following: CORRECT The Sun's diameter is 864,337.3 miles,<ref>{{cite book|last1=Sjöblad|first1=Tristan|title=The Sun|url=http://www.booksource.com|publisher=Academic Press|date=2018|page=1}}</ref> while the Moon's diameter is 2,159 miles.<ref>{{cite journal|last1=Harinath|first1=Paramjit|title=Size of the Moon|journal=Science|issue=78|volume=51|url=http://www.journalsource.com|date=2018|page=46}}</ref> The Sun's temperature is 5,778 degrees Kelvin.<ref>{{cite book|last1=Uemura|first1=Shu|title=The Sun's Heat|url=http://www.websource.com|publisher=Academic Press|date=2018|page=2}}</ref> Which displays as: The Sun's diameter is 864,337.3 miles, while the Moon's diameter is 2,159 miles. The Sun's temperature is 5,778 Kelvin. References In the example above the references have been formatted according to Citation Style 1, which shows the author, the source's name, date, etc. Also, the ref tags are placed in the exact location where the text which they reference resides. As Wikipedia is a volunteer project, edit requests such yours are generally expected to have this formatting done before the request is submitted for review. Kindly rewrite your edit request so that it aligns more with the second example shown in the collapsed section above, and feel free to re-submit that edit request at your earliest convenience. If you have any questions about this formatting please don't hesitate to ask myself or another editor. Two final points concerning this request: The Recognition section has been omitted from the article. By their very nature, awards can be subjective — in that they represent a very specific point of view — the point of view of the individual or organization which determines who wins the award and why. To counter this, a good practice is to limit the listing of awards to only those which are independently notable in Wikipedia. To include a list of awards here, please ensure that only awards which are independently notable in Wikipedia are listed in the request. The listing of subsidiaries under the Operations section has also been omitted, per WP:NOTADIRECTORY. Notes References

Regards,  Spintendo  14:32, 23 August 2019 (UTC)

Updates Needed to Page

Updating the changes with updated citation style as advised. Very new to Wikipedia, so please do recommend in case any other changes are needed.

Extended content

Logo Request for uploading the new logo has been submitted through the Wikipedia:Files_for_upload (https://en.wikipedia.org/wiki/Wikipedia:Files_for_upload#Firstsource_Solutions_Ltd._New_Logo_after_rebranding). Key People CEO & MD - Vipul Khanna Revenue INR 38,263 million PAT INR 3778 million Number of Employees 18550 History Currently, it caters to Banking & financial services, Insurance, Healthcare, Mortgage, Telecom & Media and Utilities industry and offers customer management, transaction processing, collections management and mortgage processing services from its centres in the US, UK, India and Philippines. Structure The RP-Sanjiv Goenka Group owns close to 53.96% shares of Firstsource through a subsidiary. Public Offer Major shareholders in Firstsource Solutions Ltd. includes CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC SMALL CAP FUND (5.33%), Mutual Funds (5.65%), Foreign Institutional Investor (9.01%) and Remaining 16.51% of shareholding is widely held among Public. ISGN Acquisition ISGN has now been rebranded as Sourcepoint References

Saptarshi321 (talk) 11:31, 30 August 2019 (UTC)Saptarshi321

Reply 31-AUG-2019

  Edit request implemented    Spintendo  10:07, 31 August 2019 (UTC)

Updates Needed to Page

Extended content
Revenue Net Income:INR 3778 million Intro paragraph Firstsource has operations in US, UK, India and Philippines . Please remove Ireland. We have offices in Northern Ireland, which is part of UK. ISGN Acquisition Firstsource expanded with the acquisition of ISGN in 2016, which was later rebranded as Sourcepoint in 2019. References

— Preceding unsigned comment added by 148.64.7.91 (talk) 07:26, 9 September 2019 (UTC)

Reply 09-SEP-2019

  Edit request partially implemented  

1. N The infobox's |net_income= parameter was not updated, as the source's page number was not provided.
2. Y The Republic of Ireland was removed from the lead section.
3. Y The information under ISGN Acquisition was altered as requested, and placed under the Structure heading.

• The IP editor is reminded that if they receive, or expect to receive, compensation for any contribution they make, they must disclose their employer, client, and affiliation to comply with Wikipedia's terms of use and the policy on paid editing.
• The IP editor is additionally reminded to (Please remember to sign your posts on talk pages by typing four keyboard tildes like this: ~~~~. Or, you can use the [ reply ] button, which automatically signs posts.)

Regards,  Spintendo  17:03, 9 September 2019 (UTC)

Updates Needed to Page

Net Income:INR 3777.77 million

Thanks for the previous updates. Page #99 mentioned in the Reference URL, shows the consolidated profit & loss statement. The statement shows "Profit for the Period", which is the same as the "Net Income" as INR 3777.77 Million

202.21.134.25 (talk)Rishi

References

Reply 10-SEP-2019

  Edit request implemented  

• The information is on page 97 of the report. Page 99 would be the pdf article's page number, which is typically only used in the |page= parameter if the item itself is not paginated.

Regards,  Spintendo  21:51, 10 September 2019 (UTC)