Talk:Crew resource management

Untitled

Cooper, G.E., White, M.D., & Lauber, J.K. (1979). Proceedings of the NASA workshop on resource management training for airline flight crews (CP-2120). Moffett Field, CA: National Aeronautics and Space Administration, Ames Research Center.

Redirecting CRM to Customer Relationship Management - Request For Comments

The current CRM article is a list of possible expansions for that acronym, one of which is this article. It is my belief(based on searches), that most users who are looking for CRM are looking for Customer relationship management, and this is a confusing experience for them.

I'm proposing that the CRM article be redirected to Customer relationship management, and the current CRM page be moved to CRM (Disambiguation). The Customer relationship management article will then contain this text under its title:

"(Redirected from CRM) For other uses, see CRM (disambiguation)".

I'd like to have you comment on the issue before I request any changes. I have opened a discussion on the CRM Talk page where you can add your opinion. Thanks!

Kingsley Joseph (talk) 21:00, 27 August 2008 (UTC)

I agree. While reading a report on an air crash I stumbled on the phrase "Le copilote, à l’instar du commandant de bord, n’avait jamais suivi de cours CRM" ("The First Officer, as the Captain, had never had CRM courses"). Googling "CRM" returned numerous links about Customer relationship management, none about Crew resource management. I think this may come from the facts that in that last article, the "CRM" acronym comes late in the main bold description:

Crew resource management or cockpit resource management (CRM)

which in addition associates the acronym with the lesser used name, "cockpit resource management".

To improve this, I suggest to remove the 2nd name ("cockpit resource management") from this phrase and, if necessary, reintroduce it later. That way, the CRM acronym would appear earlier in the description, associated with the most used name "Crew resource management", and get more returns in the Google search for "CRM" or "CRM acronym".

(Sorry for the length, being no native EN, I am afraid of being too short or imprecise or unclear). Michel Merlin (talk) 13:35, 29 April 2016 (UTC)

Examples of assertive statements in Bishop's five-step process

Some of the example statements from the description of Bishop's five-step process have been rewritten. My understanding of the process is that the second step is to present one's personal analysis of a potentially dangerous situation, using emotionally expressive language such as "I'm concerned ..." or "I'm worried ..." as appropriate to emphasize the speaker's concern. The third step is to support one's analysis with objectively verifiable observations. Other examples can be found on this web page, which offers a typical series of five-step statements from a hospital operating room situation: http://www.aaos.org/news/bulletin/sep07/managing6.asp (see the last section, Talking "up the chain") Piperh (talk) 06:20, 7 September 2010 (UTC)

Overall Effect and Criticisms

There are multiple examples of how CRM has helped aviation crews and examples where a lack of adequate CRM training is thought to have contributed to accidents, but what has the overall effect seem to have been? Is there any concrete data on what has improved in aviation (in particular) since the introduction of CRM, or what areas of CRM have been the most useful? And on the same note, what criticisms exist and where is CRM the weakest in impacting crews? Also, are there any other competing resource management procedures and how do they differ? Dmou (talk) 14:06, 25 September 2014 (UTC)

External links modified

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Hatnote to Crew management

I added a {{Distinguish}} hatnote because I was looking for this article, but searching for "crew management" brought me to an article with that title. I'm still unsure

1. if this is confusing enough for other readers to require a hatnote ?
2. Would a different template (for example, {{about}}) fit the situation better?

--Kakurady (talk) 14:07, 4 April 2017 (UTC)

External links modified

Hello fellow Wikipedians,

I have just modified 7 external links on Crew resource management. Please take a moment to review my edit. If you have any questions, or need the bot to ignore the links, or the page altogether, please visit this simple FaQ for additional information. I made the following changes:

• Added archive https://web.archive.org/web/20130306162247/http://homepage.psy.utexas.edu/homepage/group/HelmreichLAB/publications/pubfiles/Pub235.pdf to http://homepage.psy.utexas.edu/homepage/group/helmreichlab/publications/pubfiles/Pub235.pdf
• Added archive https://web.archive.org/web/20110527001138/http://www.e-publishing.af.mil/shared/media/epubs/AFI11-290.pdf to http://www.e-publishing.af.mil/shared/media/epubs/AFI11-290.pdf
• Added archive https://web.archive.org/web/20110722202917/https://www.netc.navy.mil/nascweb/crm/1542_7c.pdf to https://www.netc.navy.mil/nascweb/crm/1542_7c.pdf
• Added archive https://web.archive.org/web/20131013021159/https://safety.army.mil/knowledge_online/?TabId=563 to https://safety.army.mil/knowledge_online/?TabId=563
• Added archive https://web.archive.org/web/20101204092533/http://iaff.org/06news/NearMissKit/6.%20Crew%20Resource%20Management/CRM.pdf to http://www.iaff.org/06news/NearMissKit/6.%20Crew%20Resource%20Management/CRM.pdf
• Corrected formatting/usage for http://www.af.mil/factsheets/factsheet.asp?fsID=153
• Added archive https://web.archive.org/web/20120601162010/http://www.globalairtraining.com/_downloads/cap737.pdf to http://www.globalairtraining.com/_downloads/cap737.pdf

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External links modified (January 2018)

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Removing Link

The external link "*Crew Resource Management " now points to a marketing firm's Facebook page, so I have removed it.

Also, a pox on cybersquatters.

*Septegram*Talk*Contributions* 04:19, 31 December 2020 (UTC)

Adaptation to other fields - Firefighting - missing resource

The "citation needed" passage in this section may be in reference to a paper viewable in this pdf article: https://www.fs.usda.gov/t-d/pubs/pdfpubs/pdf95512855/pdf95512855pt04.pdf Page 32-36 (page numbers 54-58), titled The Collapse of Decisionmaking and Organizational Structure on Storm King Mountain and credited to Ted Putnam. 217.33.165.88 (talk) 14:24, 7 August 2023 (UTC)