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MOOLHAND HEALTHCARE
As one of India’s foremost names in healthcare, Moolchand has been setting standards for the past half century. For over five decades we have been providing healthcare services to three generations of Delhites with care and dedication. Our vision at Moolchand is to create a truly unique institution that delivers world-class healthcare with a conscience of trust. As a result Moolchand has built an outstanding legacy of touching people’s lives. Millions of people owe a debt of gratitude to and share a special bond with Moolchand due to its unparalleled legacy of philanthropy. Many firsts in Indian healthcare have emerged out of Moolchand (e.g. first Minimal Access Surgery in India) Our commitment to redefining healthcare has resulted in Moolchand winning innumerable awards and accolades for quality and excellence over the years. As a result, patients can count on consistent and extraordinary quality. While a lot has changed, a few things haven’t - compassionate care, integrity, affordable prices and trustworthy service to all.
MOOLCHAND TRUST
Moolchand’s legacy of philanthropic endeavors has spanned more than 80 years. Moolchand Trust was created in 1928 at Lahore, present day Pakistan and was started with an initial endowment of Rs. 4 million. The enormity of this bequest can be better understood when one considers the fact that the profits of India's largest industrial group (Tata's) was Rs. 5 million in 1947, almost 20 years after this bequest.
The values of Moolchand Trust reflected the ideals of Lala Moolchand and his son Lala Khairati Ram. Their rich spiritual legacy continues.
The burden of this enormous responsibility fell on the young (16 years old) Sardari Lal Talwar who upheld the values and aspirations of the Trust over the next 70 years. In the 1990s Suresh Talwar, Sardari Lal’s son helped restructure Moolchand so that it could compete in a world of corporate healthcare.
Historically Moolchand Trust has been funded from the profits of the Moolchand Group in keeping with their philosophy of helping to create a better world. Moolchand’s values and focus of helping others is a testimony to the extraordinary courage and care of its past leaders.
Although there will be many large hospitals in India, few will be like Moolchand in serving as institutions of greater good.
THE MOOLCHAND WAY
OUR VISION To be an integrated, global healthcare service provider, recognized for integrity, quality of care, service and innovation
OUR MISSION To consistently deliver excellent and compassionate medical care to our customers throughout their lives
OUR GUIDING VALUES
* Uncompromisable ethics We will aspire to maintain the highest ethical standards at all times * A passion for excellence We do not settle for mediocrity and take pride in whatever we do. Our passion for excellence will show in our technology, processes and care * Unmatched quality We will relentlessly focus on constant improvement and development of systems which integrate our learning. We will never forget that people trust us with their lives * Dedicated to innovation We strive to seek innovative or creative solutions and aggressively leverage technology. In many cases, technology will improve the quality of peoples’ lives * Leverage teamwork and partnerships We work in collaboration, across boundaries; to deliver ‘more’ than we can do in isolation * Strive for leadership and growth We will systematically focus on attaining leadership positions in order to leverage scale, deliver superior clinical outcomes and attract talent * Reward merit We will foster an environment which rewards excellence in ideas, clinical care and service deliver. This will help create an institutional DNA which incorporates excellence * Customers and partners first We will treat our customers and partners as we would wish to be treated. We will always try to exceed their expectations * Be responsible stewards We will be conservative stewards of institutional resources and aggressively seek to create financial strength in order to guard our stakeholders. We will manage institutional resources as we would like others to manage our personal resources * Treat people well We will help our employees grow and create a supportive environment for them
ACCREDITATIONS
Joint Commission International (JCI) Accreditation
Moolchand is proud to be in the league of the world’s leading JCI accredited healthcare providers. JCI is the highest benchmark for quality healthcare worldwide. We have met the international set of standards laid by JCI covering patient safety, continuity of care, continuous quality improvement, medication management and patient and family education. This accreditation ensures that patients can always count on receiving consistent and extraordinary quality of care. (Effective 05th December 2009)
National Accreditation Board for Hospital and Healthcare Providers (NABH) Accreditation
Moolchand is the first multispecialty hospital in North India to receive this accreditation. Primarily focusing on patient care, safety, continuous quality improvement and innovation, NABH (accredited by ISQua, International Society for Quality in Health Care) has been set up to bring the world's best healthcare quality standards to India. This accreditation is testimony to the fact that Moolchand Care Pathways are protocol driven, reflect global practices and ensure that patients consistently receive quality care. (Effective 19th March 2007)
NABH (Blood Bank) Accreditation
Moolchand is the first hospital in India (along with 3 others) to receive NABH for its Blood Bank. This accreditation is testimony to the fact that Moolchand Blood Bank can be counted for providing highest quality and safety to our customers. (Effective 28th January 2009)
National Accreditation Board for Testing and Calibration Laboratories (NABL) Accreditation
Moolchand Diagnostics is accredited by NABL, India’s leading accreditation body for pathology services. This reiterates Moolchand Diagnostics’ position as a premier provider of pathology services in India. With a team of highly experienced and efficient staff, we provide services strictly adhering to international quality standards. Our well-organized sample management practices and state-of-the-art automated equipments ensure that our patients receive quick and accurate results. (Effective 08th July 2010)
International Organization for Standardization (ISO) 9001:2000 Certification
Moolchand has been certified by ISO 9001:2000 ensuring compliance across multiple criterias including improved patient satisfaction, effective Quality Management System, efficient management of our processes and continuous improvement of the system. (Effective 15th March 2007)
ISO 27001:2005 Certification
Moolchand is the second hospital in the world to receive this certification dealing with patient information security. We are committed to protecting patients’ medical and personal information and providing complete confidentiality in all aspects of patient care. (Effective 13th September 2007)
ISO Platinum Certification'
Moolchand is the first hospital in the world to receive this certification for development and maintenance of an effective and efficient organization. Formulated by British Standards India, this recognition highlights Moolchand’s best in-class performance on a scoring level based on eight management principles of ISO 9001 and performance maturity. (Effective 4th June 2007)
AWARDS
IMC Ramakrishna Bajaj National Quality Award 2009
Moolchand has received the IMC Ramakrishna Bajaj National Quality Award 2009 for Outstanding Achievements in the Healthcare category.
IMC Ramakrishna Bajaj National Quality Award (IMC RBNQA) has established itself as the most prestigious quality award in India. Modeled on the Malcolm Baldrige National Quality Award (USA), it is awarded to institutions that demonstrate outstanding customer orientation and quality management systems. Started in 1996, these awards are conferred on organizations that have adapted and promoted various quality initiatives on a sustained basis.
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