Kvetch is the name of a project to add a "report an issue" feature to articles.

Implementation considerations

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Link placement
  • probably makes most sense to put the link in the sidebar
    • toolbox section? interaction section?
  • another option is a page tab at the top of the page (more noticeable)
Underlying code
  • at least as a start, should be implemented in JavaScript; can be moved to a MediaWiki extension later if appropriate
  • use jQuery goodness
Page exclusion
  • needs a sane, scaleable system to exclude certain articles
    • hidden category?
    • specific template
    • hit the API or check the HTML of the rendered page?

Coverage

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Types of issues that users could report with this tool:

  • copyright violations
  • typos/fact issues/etc.
  • BLP issues
  • broken templates
  • vandalism
    • in Spanish Wikipedia a lot of readers report vandalism using this tool because they don't know how to revert
  • mediawiki bugs (part is affecting only unlogged editors)
  • {{db}} quality pages missed on new page patrol

Additional coverage

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  • requests for article creation/expansion/deletion
  • help desk issues
  • "my car is broken" reports
  • YA place for vandalism (but is also good as vandalism is not visible for readers)

Interaction

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  1. user notices an issue
  2. user clicks link/button/tab to report issue
    • encourage user to fix problems themselves; be bold!
    • show links to privacy policy and terms of use (her report and IP are going to be public and free licensed)
    • do not add phone number or e-mail
  3. user can report issue
  4. issue gets sent to separate page (on plwiki it is pl:wp:ZB)

Processing

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  • for more serious issues, perhaps send e-mail to volunteer response team?
    • confusing?
  • append section on a noticeboard?

See also

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