HI, I agree with most of the changes you proposed to "service design" in wikipedia, but I would leave the reference to Ramaswamy and Norman, because I think they are relevant contribution for a better understanding of the nature and importance of service design. For the rest, I am glad that you cleaned up the text a bit, there were parts written by someone else which were quite confusing and I did not have time to modify them. Cheers nicomorelli
December 2008 edit
Welcome to Wikipedia. Although everyone is welcome to contribute constructively to the encyclopedia, your addition of one or more external links to the page Service design has been reverted. Your edit here was reverted by an automated bot that attempts to remove unwanted links and spam from Wikipedia. The external link you added or changed is on my list of links to remove and probably shouldn't be included in Wikipedia. The external links I reverted were matching the following regex rule(s): rule: '\bfacebook\.com' (link(s): http://www.facebook.com/group.php?gid=5771777805&ref=ts) .
If you were trying to insert an external link that does comply with our policies and guidelines, then please accept my creator's apologies and feel free to undo the bot's revert. Please read Wikipedia's external links guideline for more information, and consult my list of frequently-reverted sites. For more information about me, see my FAQ page. Thanks! XLinkBot (talk) 01:43, 2 December 2008 (UTC)
Welcome to Wikipedia. Although everyone is welcome to contribute constructively to the encyclopedia, one or more of the external links you added do not comply with our guidelines for external links and have been removed. Wikipedia is not a collection of links; nor should it be used for advertising or promotion. Since Wikipedia uses nofollow tags, external links do not alter search engine rankings. If you feel the link should be added to the article, please discuss it on the article's talk page before reinserting it. Please take a look at the welcome page to learn more about contributing to this encyclopedia. Thank you. MrOllie (talk) 01:53, 2 December 2008 (UTC)