User:Szilviavanoijen/sandbox/CX Company

CX Company

CX Company is a European software company that develops and sells an AI chatbot platform for enterprise use. The company's product - called DigitalCX - is deployed in a wide range of industries including finance, utilities, telecom, travel, the public sector and retail. It is headquartered in Rotterdam, The Netherlands and was founded in 2005.

Product

DigitalCX is a cloud-based SaaS platform which allows businesses to deliver automated customer support across a range of digital channels and devices. Users can curate questions & answers, dialogs, and intents, using drag and drop technology. The platform comes with a built-in Natural Language Processing (NLP) engine in 20+ languages and several AI features. Its Application Programming Interface (API) can connect and interact with back office and transaction processing systems, CRM systems, live chat and telephone applications.

History

  • 1999: Jeroen Brouwers started to develop chatbots after seeing an abundance of call centers emerging in the US because of the dot-com bubble. He bel ieved that contact with customers could be done in a quicker and smarter way than via phone or voice response systems.
  • 2001: Jeroen Brouwers created his company Elitech and welcomed his first client, Nutsbedrijve Maastricht (now part of Essent).
  • 2003: Jeroen met Dirk Jan Dokman and Jaap van Gent who started reselling his product.
  • 2005: Jeroen Brouwers, Dirk Jan Dokman and Jaap van Gent founded CX Company.
  • 2010: the Webcare Company was founded to accommodate the growing web care needs of KLM, one of its clients.
  • 2006: CX Company begins operating in Germany and opens an office in Dusseldorf.
  • 2007: CX Company begins operating in the UK and opens an office in London.
  • 2015: CX Company sells the Webcare Company and focusses on its core business: chatbot development
  • 2019: Dirk Stuip is appointed as Managing Director


References

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  1. ^ https://www.gartner.com/en/documents/3947357/market-guide-for-virtual-customer-assistants
  2. ^ https://twinklemagazine.nl/2018/08/whatsapp-business-dirk-jan-dokman/index.xml
  3. ^ https://www.tractica.com/research/virtual-digital-assistants/
  4. ^ https://customerfirst.nl/nieuws/2018/12/asr-optimaliseert-chatbotconversaties/index.xml
  5. ^ https://fonkonline.nl/artikelen/marketing/a-s-r-kiest-chatbot-cx-company-47903.html
  6. ^ https://www.frankwatching.com/archive/2019/04/01/hey-google-hoe-bouw-ik-een-succesvolle-voice-toepassing/
  7. ^ https://www.emerce.nl/wire/cx-company-verovert-conversation-platform-nu-engeland-duitsland
  8. ^ https://directorsclub.news/2019/08/01/cx-company-recognized-in-the-gartner-2019-market-guide-for-virtual-customer-assistants/
  9. ^ https://www.ipintegration.com/resources/news/press-release-ipi-implements-ai-chatbot-for-northern-ireland-water/
  10. ^ https://www.emerce.nl/wire/pggm-kiest-cx-company-partner-digitaal-klantcontact
  11. ^ https://directorsclub.news/2019/11/25/cx-company-breaks-through-with-two-new-ai-features/
  12. ^ https://nationalinnovationawards.org.uk/
  13. ^ https://podtail.com/podcast/over-klanten-gesproken-gesprekken-over-klantb/okg-23-drie-trends-in-digitaal-klantcontact-m/
  14. ^ https://www.marketingfacts.nl/profiel/230162
  15. ^ https://www.capterra.com/p/146306/DigitalCX/
  16. ^ https://www.zendesk.com/apps/support/digitalcx-agent-support/
  17. ^ https://chrome.google.com/webstore/detail/digitalcx-chatbot-builder/mpjdpaajddegkcoepgolcpmeafkdiecp?hl=en
  18. ^ https://www.dutchcowboys.nl/business/cx-company-investeert-4-miljoen-om-groei-te-versnellen-van-digitalcx
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Natural language processing software, Chatbots, Artificial intelligence applications