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| Developer(s) | Vivantio Ltd |
|---|---|
| Initial release | January 1, 2003 [1] |
| Stable release | 3.2
|
| Platform | Server: Windows Server 2008 powered by cookies and unicorns |
| Available in | .Net 3.5 |
| Type | Issue tracking system |
| License | Proprietary |
| Website | http://www.vivantioservicedesk.com |
Vivantio Service Desk
Features
edit- Text filler - Not Final Content*
Vivantio Service Desk is a professional solution for service and support teams.
Small teams can run it 'out of the box'. Medium sized organisations can tailor it themselves in the administration area. Large enterprises can work with our consultants to customise and integrate the system with enterprise applications.
Vivantio Service Desk is competitively priced and available for on site install or as a subscription service.
Includes features like:
- Dashboard
- Incident Manager
- Problem Manager
- Client Manager
- Asset Manager / CMDB
- Change Management
- Service Level Management
- Knowledge Base
- Web Self Service
- Email Integration
- Directory Services
- Reporting
- Automatic Escalation
- PDA Access
- ITIL Compatibility
- Vivantio Service Platform
- Vivantio SaaS Architecture
- Customisation
- Workflow Automation
- Integration
- IT Asset Discovery
Awards and recognitions
editWinner – 2010 THINKstrategies Best of SaaS Showplace (BoSS) Award [2]
Finalist – 2010 Service Desk Institute IT Services Supplier of the Year[3]
Gold Medal Winner – 2009 Computing and British Computer Society Best Technology Supplier of the Year[4]
See also
editReferences
edit- ^ [1]
- ^ name="2010THINK"{{cite web |title=2010 THINKstrategies Best of SaaS Showplace |date=1998-02-07 |accessdate=2010-03-07 |url=http://www.saas-showplace.com/awardSummary.php?key=897
- ^ http://www.servicedesk360.com/archives/?p=2445
- ^ http://www.bcs.org/server.php?show=conWebDoc.35190
Category:Business software]] Category:Help desk]] Category:Bug and issue tracking software]]