Information Technology Assistant
edit[1] Definition: Under general direction, provides computer operations and help desk services and support to computer users.
[2] Distinguishing Characteristics Receives supervision and direction from the Information Technology Manager and Network Specialist. May require flexible work schedules including early morning, weekend and evening hours.
Because the term "Information Technology" is commonly abbreviated "IT", job seekers recruiters often use the abbreviated version of the title. Click here to see example search results for IT Assistants.
Qualifications
edit[3] Applicants should have:
- An associate degree or a diploma/certificate in Information Technology, Computing Studies or a related discipline;
- Two years’ post-qualification experience in helpdesk services; and
- Good interpersonal and communication skills.
- IT Certifications to look for are Comptia, Cisco, Microsoft and W3Schools depending on the project or information systems maintenance needs.
Duties
edit[4] As an Information Technology Assistant, you would resolve user problems by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software. Notes