For a new user in hot water edit
- Offer a softer, more congenial explanation of the situation. More honey, less vinegar.
- Motivate them to get past the hurdle. "There is so much more to WP than this minor predicament. Hang in there!"
- Encourage them to stay calm and develop a collegial editing style. "Don't take it personally because it's not meant to be personal."
- Support their potential, not necessarily their stance. They may be way off base but their potential is what is important...to them and to Wikipedia.
- By example, show how to collaborate with the other editors rather than confronting them. This will provide an opening for the new editor to partner with established editors rather than argue with them.
- Emphasize, in your messages, co-operating and working with other editors. This creates the awareness of the true Wikipedia collaborative environment and should offset any sense of competition that may be prevailing.
- Don't take sides in a disagreement of opinion or in discussing the reason they are "in hot water".