Talk:Customer relationship management/Archives/2020
Latest comment: 4 years ago by Klbrain in topic Merger proposal
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Merger proposal
I propose to merge Customer retention, Customer attrition, and Customer success in to this page. The idea of having a Customer Success program is to increase retention and decrease attrition/churn as part of Customer-relationship management. Example at this link: https://hbr.org/2017/09/scaling-customer-service-as-your-startup-grows?autocomplete=true ArlJJAS (talk) 18:08, 19 January 2019 (UTC)
- Oppose on the grounds that while what you say is true Customer retention, Customer attrition, and Customer success are independently notable subsets of Customer relationship management and the combined page would be too too large to comfortably accommodate the scope of the pages. Klbrain (talk) 15:52, 9 February 2020 (UTC)