Talk:Albera

Nature and definition

Nature and definition 110.93.81.119 (talk) 13:16, 10 October 2023 (UTC)

Importance of Servicescape The concept of servicescape is very much significant in designing the entire guest experience within the context of tourism and hospitality. It makes it easy for the owners, management team, and staff to deliver the image they would want to project to their guests. Below, this concept is highlighted into view to further emphasize its importance. Expectations The environment largely influences guest expectations, even before the service process. This can be reflected as the guest would expect cleanliness as a primary concern in most cases. For example, if a casual dining restaurant's exterior is dirty, the guests would have a negative impression, which affects their entire experience. Independently, the ability of the restaurant team, i.e., the chefs and the dining room team, is in no way connected to the cigarette butts outside the restaurant, but it is a must that the restaurant team takes care of it or else the guests would expect a negative experience or would not enter at all. Peiró-Signes (2014) conducted a research on the impact of environmental certifications on hotel guest ratings. Results show that although the responses vary depending on the level of service of the hotel, with the industry's push toward sustainability, environmental certifications give luxury hotels some competitive advantage and allow market share gains with their group. asean ASEAN Green Hotel Standard The Association of Southeast Asian Nations (ASEAN) Green Hotel Sandard awards hotel wit certification process that increases environments tendly and energy conservation in the ASEAN lodging sector. Chapter 4 | The Guest and the Service Setting 45 158.62.57.81 (talk) 01:59, 21 October 2023 (UTC)