Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995[where?] and is privately held.

Qualfon, Inc.
Industry
Founded1995
Area served
International clients
ServicesCall centers, BPO and back-office processing
Number of employees
15,000[citation needed]
DivisionsQualfon DSG

Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).

Acquisitions

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In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.

In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.[1]

In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.[2]

In December 2017 Qualfon acquired Dialog Direct, a BPO[clarification needed] company that provides lead generation, sales, and customer support services.[3]

References

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  1. ^ "Global call center concern acquires Center Partners | Spokane Journal of Business". www.spokanejournal.com. Retrieved 2024-05-10.
  2. ^ staff, Coloradoan. "Qualfon buys up Texas competitor". Fort Collins Coloradoan. Retrieved 2024-05-10.
  3. ^ Ammachchi, Narayan (2017-12-11). "Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas". Retrieved 2024-05-10.