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LeadDesk Plc is a software company founded in Finland that provides Contact Center as a Service software (CCaaS). It operates in the cloud-based software market in Europe. The group offers the LeadDesk CCaaS cloud service for high-volume sales and customer service needs, such as those in contact centers. Other significant customer sectors include media, security services, the energy sector, communications, financial services, and market research. LeadDesk software is used by over 20,000 customer service and sales professionals each week.[1]
 | |
| Company type | Public company |
|---|---|
| OMXH, LEADD | |
| Founded | 2009 |
| Founder |
|
| Headquarters | Helsinki, Finland |
Key people |
|
| Revenue | EUR 29.358 million (2023) |
| EUR -1.090 million (2023) | |
| EUR -1.685 million (2023) | |
| Total assets | EUR 31.940 million (2023) |
| Total equity | EUR 15.995 million (2023) |
Number of employees | 184 (2023) |
| Website | leaddesk.com |
Background
editLeadDesk software was developed by ComDashboard Oy, a Helsinki-based company founded in 2009 that changed its name to LeadDesk Oy (LeadDesk Plc) in 2013.[1] In 2023, the group's revenue was EUR 29.4 million, of which over 50% was foreign revenue. The group has local teams in eight countries in Europe. The company's headquarters is located in Helsinki, Finland, with product development units in Lappeenranta; Oulu; Östersund, Sweden; and Oslo, Norway. In addition, the company has sales units in Finland, Sweden, Norway, Denmark, Germany, Spain, the Netherlands, and France.[2] At the beginning of 2019, LeadDesk announced its intention to go public and successfully listed on Nasdaq First North in February of the same year.[3]
Completed corporate transactions
edit- 2019, Leadventure Oy (sale): Leadventure Oy provides its customers with direct marketing target groups.[4]
- 2020, Nordcom Oy (purchase):[5] Nordcom Oy is a Finnish company that was founded in 1989 and provides ICT solutions. Nordcom offers ICT solutions for both mobile and fixed voice servers and their integrations.[6]
- 2020, Capricode Systems Oy (purchase): The Oulu-based Capricode Systems specializes in business-critical, tailored customer service systems.[7]
- 2020, Loxysoft AB & AS (purchase): Loxysoft is a SaaS software company focused on software solutions for customer service and sales. Loxysoft's customer base includes banks, insurance companies, and energy companies, such as Sparebank1, Sparebanken Vest, KLP, and Telenor.[8]
- 2021, GetJenny (purchase): GetJenny is a company that specializes in automatized customer service using AI and machine learning.[9]
- 2023, Länsilinkki Oy (purchase): Länsilinkki Oy, part of Lounea Group, is a Finnish telecom operator founded in 1991.[10] 2024, Telemagic (purchase): Telemagic, a CCaaS (Contact Center as a Service) provider, headquartered in Norway.[11]
Other information
editIn February 2019, the Data Protection Ombudsman began an investigation into the legality of LeadDesk's practices. Leadventure Oy, which was still owned by LeadDesk at the time, had sold target group information that included combined data on people and their houses collected from different public sources to a plumbing and heating renovation company that was known for its aggressive sales methods.[12] Later in 2019, LeadDesk sold its share of LeadVenture as part of a larger corporate transaction with Fonecta Oy.[4]
References
edit- ^ a b Kauppalehti. "LeadDesk Oyj:n toimintakertomus ja tilinpäätös vuodelta 2022 julkaistu". Tärkeimmät talousuutiset | Kauppalehti (in Finnish). Retrieved 2023-03-21.
- ^ "LeadDeskillä erinomainen vuosi Pohjoismaiden johtavana contact center ohjelmistotarjoajana, sopimuskannan kasvua yli 45 %". News Powered by Cision (in Finnish). Retrieved 2023-03-21.
- ^ "LeadDesk listautuu - analyysimme "Vahva SaaS-kasvutarina" luettavissa inderes.fi:ssä". Inderes: Osakeanalyysit, mallisalkku, osakevertailu & aamukatsaus (in Finnish). Retrieved 2023-03-21.
- ^ a b Arvopaperi. "LeadDesk Oyj: Yritysjärjestely, jossa LeadDeskin suoramarkkinointikohderyhmiä tarjoava tytäryhtiö Leadventure ja Fonectan kohderyhmäpalvelut yhdistyvät, on saatu päätökseen". Arvopaperi (in Finnish). Retrieved 2023-03-21.
- ^ Arvopaperi. "LeadDesk Oyj: LeadDesk vahvistaa tarjoamaansa ostamalla Nordcom Oy:n". Arvopaperi (in Finnish). Retrieved 2023-03-21.
- ^ "Nordcom Oy ja Callstar tuoteperhe - yrityksen kommunikaatio". Callstar by LeadDesk (in Finnish). Retrieved 2023-03-21.
- ^ Arvopaperi. "LeadDesk Oyj: LeadDesk ostaa Capricode Systems Oy:n ja vahvistaa asemaansa enterprise-asiakkuuksissa". Arvopaperi (in Finnish). Retrieved 2023-03-21.
- ^ "LeadDesk kasvattaa markkinajohtajuuttaan Pohjoismaissa ostamalla Loxysoftin". view.news.eu.nasdaq.com. Retrieved 2023-03-21.
- ^ Henrik Wacker. "Suomalainen LeadDesk ostaa "uudeksi työntekijäksi" Jenny-chatbotin – Kauppahinta noin 2,1 miljoonaa euroa". Talouselämä (in Finnish). Retrieved 2023-03-21.
- ^ Kauppalehti. "Leaddesk ostaa Länsilinkin". Kauppalehti. Retrieved 29 May 2024.
- ^ Viking Venture (31 May 2024). "LeadDesk strengthens its market position in Norway through the acquisition of Telemagic". Viking Venture. Retrieved 31 May 2024.
- ^ "Kuluttaja-lehti selvitti, mistä remonttiyritykset hankkivat yksityishenkilöiden tiedot – tietosuojavaltuutettukin kiinnostui". mtvuutiset.fi (in Finnish). 2019-02-28. Retrieved 2023-03-21.