Lili Cheng[1] is a computer scientist and technology executive at Microsoft, who has made contributions to artificial intelligence, social and educational software, Mixed Reality, and low code programming tools. She and her teams have worked on many products and services including Microsoft Copilot Studio,[2] Kodu Game Lab, Windows, Xiaoice, Tay, Comic Chat, V-Chat, So.cl, Wallop, and Apple's QuickTime VR and QuickTime Conferencing products. Lili is a Distinguished Engineer and Corporate Vice President at Microsoft. She is also a member of the National Academy of Engineering / Computer Science and currently serves on the organization's committee in charge of the "Options for a National Plan for Smart Manufacturing[3]" study.

Career edit

Ms. Cheng joined Microsoft in 1995 and has a long history of working in research and in artificial intelligence (AI). Cheng founded the Social Computing Group and Future Social Experiences Labs (FUSE Labs) in Microsoft Research and worked with top universities and researchers around the world to help develop design and social science curriculum via the Microsoft Design Expo and the Social Computing Symposium. In 2014 her team released XiaoIce, an ai-powered social chatbot on several social platforms in China that was downloaded more than 20,000 times in its first 24 hours.[4] Following the chatbot's success in China, XiaoIce was released in other Asian countries and by 2018 had more than 200 million users.[5] In 2016, FUSE labs launched a similar Twitter-based AI-powered chatbot named Tay that designed to emulate the speech patterns of a 19-year-old girl. However, the bot was taken offline on March 25, 2016, due to inflammatory messages.

As Microsoft's Corporate Vice President of AI & Research, Ms. Cheng and her team continued to focus their efforts on conversational AI technologies. She and her team were responsible for Microsoft's Cognitive Services and Microsoft Bot Framework.

Today, she serves as the Vice President overseeing the Emerging Technology Group of the Business Applications Platform in the company's Cloud and AI division. In this capacity she and her team work on AI-driven Copilot experiences for Microsoft's Dynamics 365 and Power Platform products. In November 2023 her team launched Microsoft Copilot Studio, a low-code tool that alows users to build standalone copilots. Her team is also responsible for Microsoft's Dynamics 365 Field Service,[6] D365 Guides,[7] and D365 Remote Assist[8] products, all of which help frontline workers be more efficient.

She has also served as the Director of User Experience for Microsoft Windows and has innovated on technical infrastructure in the areas of real time data, search, and AI tools for Microsoft Azure.

Prior to joining Microsoft, she worked in Apple's Advanced Technology Group on the User Interface research team, where she developed QuickTime Conferencing and QuickTime VR.

Other work edit

Ms. Cheng has a long history of encouraging diverse groups to invent and engage with technology and learning. She currently serves as an advisor for AI4All, which partners with top universities to amplify diverse AI talent, and Connected Camps, a learning organization focused on online learning, governance, and online social interaction.

She has taught classes in Social Software, Design, and Internet Culture at the Harvard Graduate School of Design, New York University Tisch School of the Arts, and Cornell University School of Architecture Art and Planning.

Biography edit

Ms. Cheng was born in Tokyo and grew up in Omaha, Nebraska. She earned her bachelor's degree in architecture from Cornell University and her master's degree in computer programming and design from New York University.

Ms. Cheng is also a licensed architect and after college practiced architecture in Tokyo and Los Angeles for Nihon Sekkei and Skidmore, Owings & Merrill, designing large-scale commercial building projects including Canary Wharf in London.

Awards and media edit

Multiple organizations have recognized her work including, Fast Company's Most Creative People list, Business Insider's Most Powerful Female Engineers, and New York University's Tisch 50th Anniversary Creativity Award. She has also given numerous keynotes and presentations including TEDx, O'Reilly Media, Reuters NEXT, and SXSW.

Her work has also been covered in a variety of media reports including:

  • Microsoft's plan to create a bot search engine,[9] VentureBeat (2016-10-22)
  • Don't Be Afraid of the Future of Artificial Intelligence,[10] Time (2018-01-04)
  • Everything You Need To Know From Microsoft's VP Of AI And Research,[11] Forbes (2018-03-30)
  • Out Of The Sandbox: AI For The Real World,[12] Forbes (2018-07-17)
  • Q&A: Microsoft's Lili Cheng talks about emotionally intelligent machines,[13] The Seattle Times (2019-08-04)
  • How Microsoft is driving the evolution of AI,[14] Technology Record (2022-08-14)
  • Microsoft's Copilot AI can now help deploy field workers,[15] The Verge (2023-08-11)
  • Microsoft unveils AR Copilot to help industrial workers,[16] Fast Company (2023-11-15)

References edit

  1. ^ "Corporate Vice President, Microsoft AI and Research". Microsoft.
  2. ^ "Microsoft Copilot Studio | Extend Copilots or Create Your Own". www.microsoft.com.
  3. ^ https://www.nationalacademies.org/en/our-work/options-for-a-national-plan-for-smart-manufacturing
  4. ^ "Meet XiaoIce, Cortana's Little Sister". blogs.bing.com. 2014-09-05. Retrieved 2024-01-07.
  5. ^ Linn, Allison (2018-04-04). "XiaoIce, Microsoft's social chatbot in China, makes breakthrough in natural conversation". The AI Blog. Retrieved 2024-01-07.
  6. ^ "Field Service Management Software | Microsoft Dynamics 365". www.microsoft.com.
  7. ^ Corporation, Microsoft. "Microsoft Mixed Reality / AR Guides | Microsoft Dynamics 365". dynamics.microsoft.com.
  8. ^ Corporation, Microsoft. "Remote Assist – Remote Support Tool | Microsoft Dynamics 365". dynamics.microsoft.com.
  9. ^ Johnson, Khari (October 22, 2016). "Microsoft's plan to create a bot search engine".
  10. ^ "Why You Shouldn't Be Afraid of Artificial Intelligence". TIME. January 4, 2018.
  11. ^ Rosenthal, Vivian. "Everything You Need To Know From Microsoft's VP Of AI And Research". Forbes.
  12. ^ Team, Insights. "Forbes Insights: Out Of The Sandbox: AI For The Real World". Forbes.
  13. ^ "Q&A: Microsoft's Lili Cheng talks about emotionally intelligent machines". The Seattle Times. August 4, 2019.
  14. ^ "How Microsoft is driving the evolution of AI". Technology Record | The best of enterprise solutions from the Microsoft partner ecosystem.
  15. ^ David, Emilia (August 11, 2023). "Microsoft's Copilot AI can now help deploy field workers". The Verge.
  16. ^ https://www.fastcompany.com/90982407/microsoft-unveils-ar-copilot-to-help-industrial-workers