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Netcracker Technology

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Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, provides Information technology (IT) solutions, products and professional services for communications service providers (CSPs) and cable providers. Products and services revolve around business support system (BSS) and operational support systems (OSS) solutions. With headquarters in Waltham, Massachusetts, a suburb of Boston, Netcracker maintains operations and development facilities worldwide.

Netcracker Technology
Company typeSubsidiary (2008)
Industry
Genre
Founded1993; 31 years ago (1993) in Waltham, Massachusetts[1]
Founder
  • Bonnie Ward
  • Michael Feinberg
Headquarters95 Sawyer Road[1],
Waltham, Massachusetts[2]
,
United States
Area served
Worldwide
Key people
ProductsOSS/BSS Software for CSPs
Services
Number of employees
8,844[1] (2023)
ParentNEC Corporation (2008 – present)
Websitewww.netcracker.com Edit this at Wikidata

History

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Founded in 1993, the company provides full-stack OSS/BSS solutions to communications service providers.[1] Netcracker has since expanded into cloud-native, microservices-based solutions,[4] virtualization, automation, generative artificial intelligence (GenAI)[5] and Digital Satellite Service solutions.

On October 21, 2008, NEC Corporation acquired Netcracker for about US$300 million making it a wholly owned subsidiary of NEC.[1][6][7] According to online publication, ComputerWorld, the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate US$1.9 billion over the following 5 years through providing services to international carriers.[3]

Acquisitions

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  • 2004 – Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.[8][9]
  • 2011 – Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.[10][11][12]
  • 2012 – Global Information Management division of Convergys[13][14][15]
  • 2016 – CoralTree Systems, a systems integrator and service provider[16][17]

Enhanced Security Plan Agreement

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On December 11, 2017, the United States Department of Justice announced in a press release a mutual agreement was reached with Netcracker regarding enhanced security protocols in software development.[2] One primary finding that led to the agreement was Netcracker's use of a global technical workforce creating concerns for security of sensitive individual data, sensitive network data, and domestic communications infrastructure. This concern was considered critical in light of "the cyber threat posed by foreign government agencies and cyber criminals".[18] The agreement would enhance security of U.S. telecommunications networks limiting information sent to, stored in, or accessed from overseas locations. Under the non-prosecution and security agreement,[18] Netcracker would designate a Security Director and create/implement a security policy detailing specific procedures to comply with the plan.[19]

Products and Services

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As a software engineering company, Netcracker offers network solutions to optimize network communications and operations.[18] Globally, Netcracker provides the following products and services to more than 280 communications service provider and cable provider customers.[20][21]

Products

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Managed Services

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Professional Services

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Achievements

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Patents

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A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:

Patents Held
Patent # Date Applied Date Granted Title Anticipated Expiration
US20220292555A1 April 4, 2022 (Pending) Systems and methods for generating and presenting an electronic bill in a bill timeline view (Pending)[22]
US10547497B1 December 30, 2016 January 28, 2020 Methods and systems for providing predictive rating using a buffer July 22, 2037[23]
US10827079B1 December 30, 2016 November 3, 2020 Methods and systems for reducing data traffic flow between a network and an online charging system July 29, 2037[24]
US11308072B2 June 17, 2016 April 19, 2022 Declarative and unified data transition November 9, 2029[25]
US10504128B2 March 28, 2016 December 10, 2019 Systems and methods for improved billing and ordering July 17, 2031[26]
US8688410B2 March 31, 2011 April 1, 2014 Cable management and inventory enhancement May 12, 2032[27]
US8897174B2 September 18, 2009 November 25, 2014 Network configuration management July 11, 2030[28]

Industry recognition

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Frost & Sullivan

  • Company of the Year – Asia-Pacific OSS BSS Industry (2023)[29][30]
  • Technology Innovation Leadership – Global OSS/BSS (2023)[29][30]
  • Company of the Year – Asia-Pacific OSS BSS Industry (2022)[31]
  • Company of the Year – Asia-Pacific OSS BSS Industry – Excellence in Best Practices (2021)[32]
  • Global OSS/BSS Technology Innovation Award (2021)[33]

FutureNet World Awards

  • The Customer Experience Award (2024)[34][35]
  • The Automation Solution Award (2023)[36][37]

Gold Stevie Awards The American Business Awards – Product Management & New Product Awards – 2024[38]

  • Product Management Category – Telecommunications – Product
  • Business Technology Category – Mobile Operations Management Solution
  • Business Technology Category – Subscription Billing Solution

The International Business Awards – New Product Awards – 2024[39]

  • Product & Service Category – Telecommunications – Product

Metro Ethernet Forum (MEF) Excellence Award

  • Most Impactful Service Automation Vendor (2023)[40][41]
  • Market Game Changer Award (2021)[42]
  • MEF 3.0 Proof of Concept Award Winner – SD-WAN Implementation (2019)[43]

Telecom Review Excellence Award

  • Best AI Use for Network Monetization – Global (2023)[5]
  • Best BSS Solution – Global (2023)[5]
  • Best Global Digital Transformation Provider (2022)[44]
  • Best Cloud Provider (2021)[45]

Telecoms.com’s Glotel Awards

  • Progressing Monetization and Mobile Money (2023)[46][47]
  • Best Digital Transformation Project – Netcracker Digital BSS (2022)[48]
  • BSS/OSS Transformation Excellence (2022)[48]
  • Digital Transformation Innovation – Netcracker 2020 Digital Transformation Solution (2020)[49]

Telcoms World Middle East Awards

  • 5G Innovator of the Year (2022)[50][51]
  • Virtualization & Cloud Leadership (2022)[51]

Telemanagement Forum Excellence Award

  • Excellence in Customer Experience (2024)[52]
  • Open API Adoption (2019)[53]
  • Operational Transformation and Agility Award (2018 & 2019)[54]
  • Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)[54]
  • Customer Centricity – Solution Provider Award (2015)[54]
  • TM Forum Best Practices Award – Supplier / System Integrator (2009)[54]

Vodafone Oman’s Chairman Award

  • Champion Partner of the Year (2023)[55]

Pipeline Innovation Awards[56]

  • Innovation in Agility & Automation (2023)
  • Innovation in Cloud Technology (2019, 2020, 2022 & 2023)
  • Innovation in Digital Experience (2023)
  • Most Innovative Technology Provider (2020 & 2022)
  • Innovations in Operational Support Systems (2020 & 2022)
  • Innovation in Business Support Systems (2019, 2020, 2021 & 2022)
  • Innovations in Customer Experience (2019)
  • Innovations in Managed Services (2019, 2020 & 2022)

See also

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References

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  1. ^ a b c d e f "Netcracker Technology", PitchBook, retrieved August 28, 2024
  2. ^ a b "National Security Division Announces Agreement with Netcracker for Enhanced Security Protocols in Software Development", Justice.gov, December 11, 2017, retrieved August 30, 2024
  3. ^ a b Gross, Grant (June 29, 2008), "NEC to acquire NetCracker for $300 million", Computerworld, retrieved July 10, 2024
  4. ^ a b "Digital OSS by NetCracker Technology - Driving Operations in a Digital World", Microsoft AppSource, retrieved August 30, 2024, Netcracker Digital OSS utilizes a microservices-based, cloud-native architecture
  5. ^ a b c "Telecom Review Excellence Awards 2023: Meet the Winners", Telecom Review, December 8, 2023, retrieved July 10, 2024, With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization
  6. ^ "NEC Acquires Netcracker Technology", Mergr.com, retrieved July 6, 2024
  7. ^ "Netcracker Technology", Cleverism.com, October 11, 2016
  8. ^ "Firma AVD", PitchBook, retrieved August 29, 2024
  9. ^ "NetCracker acquires professional services firm Firma AVD", TheFreeLibrary, retrieved August 29, 2024
  10. ^ Dye, Mark (September 20, 2011). "NetCracker acquisition sees Subex bidding farewell to Syndesis". Vanilla+. Retrieved July 10, 2024. The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.
  11. ^ Middleton, James (September 21, 2011), "Subex sells service fulfilment business to NetCracker", Telecoms.com, retrieved July 10, 2024
  12. ^ "Netcracker Announces Agreement to Acquire Subex's Activation Business", BusinessWire.com, September 19, 2011, retrieved July 5, 2024
  13. ^ "NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS)", NEC.com, March 22, 2012, retrieved July 10, 2024
  14. ^ "NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business", NEC.com, May 16, 2012, retrieved July 10, 2024
  15. ^ Buckley, Sean (May 17, 2012), "NEC wraps up its purchase of Convergys' IM business", Fierce Network, retrieved July 10, 2024
  16. ^ "Netcracker Acquires CoralTree Systems", CapacityMedia.com, July 13, 2016, retrieved July 10, 2024
  17. ^ "Netcracker Acquires CoralTree Systems", BusinessWire.com, July 12, 2016, retrieved July 5, 2024
  18. ^ a b c Netcracker Technology Corporation Non-Prosecution and Security Agreement (PDF), December 6, 2017, retrieved September 5, 2024
  19. ^ "Enhanced Security Plan for U.S.-Based Customers' Domestic Communications Infrastructure" (PDF), Justice.gov, retrieved August 30, 2024
  20. ^ a b c "Netcracker", 6Sense, retrieved August 30, 2024, Around the world in 2024, over 287 companies have started using Netcracker as Unified Communications tool
  21. ^ "Technology Alliances NFV - NEC/Netcracker", SilverPeak, July 11, 2017, retrieved August 30, 2024, ...a forward-looking software company, offering mission-critical solutions to service providers around the globe
  22. ^ "Systems and methods for generating and presenting an electronic bill in a bill timeline view", Google Patents, retrieved August 29, 2024
  23. ^ "Methods and systems for providing predictive rating using a buffer", Google Patents, retrieved August 29, 2024
  24. ^ "Methods and systems for reducing data traffic flow between a network and an online charging system", Google Patents, retrieved August 29, 2024
  25. ^ "Declarative and unified data transition", Google Patents, retrieved August 29, 2024
  26. ^ "Systems and methods for improved billing and ordering", Google Patents, retrieved August 29, 2024
  27. ^ "Cable management and inventory enhancement", Google Patents, retrieved August 29, 2024
  28. ^ "Network configuration management", Google Patents, retrieved August 29, 2024
  29. ^ a b "Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan", TechDogs, retrieved September 5, 2024
  30. ^ a b "Frost & Sullivan 2023 Award Recipients", Frost & Sullivan, retrieved September 5, 2024
  31. ^ "Frost & Sullivan 2022 Award Recipients", Frost & Sullivan, retrieved September 5, 2024
  32. ^ "Netcracker Technology Recognized as the 2021 Company of the Year" (PDF), Frost & Sullivan, p. 6, retrieved September 5, 2024, With its strong overall performance, Netcracker Technology earns Frost & Sullivan's 2021 Asia-Pacific Company of the Year Award.
  33. ^ "Frost & Sullivan recognizes Netcracker with 2021 Global OSS/BSS Technology Innovation Awardfor Enabling Communication Service Providers with Its Cloud-Native, Full-Stack BSS/OSS Solution", Frost & Sullivan, San Antonio, TX, December 8, 2021, retrieved September 5, 2024
  34. ^ "FutureNet World Awards", FutureNet World, retrieved September 5, 2024
  35. ^ "Crowning glory: FutureNet World announces 2024 Award winners", FutureNet World, May 3, 2024, retrieved September 5, 2024
  36. ^ "FutureNet World 2023 Awards – The winners who cleared the ever-higher bar", FutureNet World, June 3, 2023, retrieved September 5, 2024, The Automation Solution Award was won by Netcracker Technology for its cloud-native Network Domain Orchestration (NDO).
  37. ^ "FutureNet World Awards", FutureNet World, retrieved September 5, 2024
  38. ^ "Product Management & New Product Awards", Stevie Awards, May 2, 2019, retrieved September 5, 2024
  39. ^ "The International Business Awards – New Product Awards Category Winners", Stevie Awards, August 12, 2019, retrieved September 5, 2024
  40. ^ "2023 Most Impactful Service Automation Vendor", MEF.net, retrieved September 5, 2024
  41. ^ Power, Melissa (October 4, 2023), "MEF Honors Industry Leaders at GNE", MEF.net, Dallas, Texas, retrieved September 5, 2024
  42. ^ "MEF Announces Proof of Concept Showcase Award Winners", MEF.net, Los Angeles, March 10, 2021, retrieved September 5, 2024
  43. ^ "Award-Winning MEF 3.0 Proof of Concept Demonstrations Recognized at MEF19", MEF.net, Los Angeles, November 21, 2019, retrieved September 5, 2024
  44. ^ "Presenting the Winners of Telecom Review Excellence Awards 2022", Telecom Review, December 9, 2022, retrieved July 10, 2024, Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era
  45. ^ "Telecom Review Excellence Award winners for 2021", Telecom Review, December 9, 2021, retrieved September 5, 2024
  46. ^ 2023 Global Telecoms Awards winners announced, November 30, 2023, retrieved September 5, 2024
  47. ^ Bicheno, Scott (November 30, 2023), "2023 Global Telecoms Awards winners announced", Telecoms.com, retrieved July 10, 2024, Progressing Monetization and Mobile Money
  48. ^ a b Bicheno, Scott (December 1, 2022), "2022 Global Telecom Awards winners revealed", Telecoms.com, retrieved July 10, 2024
  49. ^ "Emerging technologies win big at the 2020 Glotel Awards", Telecoms.com, November 6, 2020, retrieved September 5, 2024
  50. ^ Bayat, Ehsan (October 11, 2022). "These 3 Operators Won at the 2022 Telecoms World Middle East Awards". Retrieved July 10, 2024.
  51. ^ a b "Netcracker Wins Awards for Virtualization and 5G Innovator of the Year". SalesTechSeries. June 1, 2022. Retrieved July 10, 2024. The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker's many projects in the Middle East region...
  52. ^ "From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners", TMForum, June 18, 2024, retrieved July 10, 2024
  53. ^ "Netcracker Wins 2019 TM Forum Excellence Award for Open API Adoption", OSS News Review, May 15, 2019, retrieved September 5, 2024
  54. ^ a b c d "Excellence Awards 2019 Winners", TMForum, retrieved July 10, 2024
  55. ^ "A Partner From Day One: Vodafone Oman Recognizes Netcracker's Key Contributions", Telecom Review, March 30, 2023, retrieved July 10, 2024
  56. ^ "Pipeline's Innovation Awards", Pipeline Magazine, retrieved September 5, 2024
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Official website  

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