Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, provides IT solutions, products and professional services, including business support system (BSS) and operational support systems (OSS), for communications service providers (CSPs) and cable providers. Headquartered in Waltham, Massachusetts, a suburb of Boston, Netcracker maintains operations and development facilities worldwide.
 Logo since 2019 | |
| Company type | Subsidiary (2008) |
|---|---|
| Industry | |
| Genre | |
| Founded | 1993 in Waltham, Massachusetts |
| Founder |
|
| Headquarters | 95 Sawyer Road, |
Area served | Worldwide |
Key people | |
| Products | OSS/BSS Software for CSPs |
| Services |
|
| Parent | NEC Corporation (2008 – present) |
| Website | www |
| Footnotes / references [1] | |
History
editFounded in 1993, the company provides full-stack OSS/BSS solutions to communications service providers. Netcracker has since expanded into cloud-native, microservices-based solutions, virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service solutions.
In 2008 the company was acquired by NEC Corporation for about US$300 billion becoming a wholly owned subsidiary of NEC.[2][3][4]
Acquisitions
editProducts and Services
editThis section needs additional citations for verification. (July 2024) |
Products
edit- Cloud & Analytics
- Customer Engagement (customer experience and service-related transitions)
- Digital OSS/BSS
Managed Services
edit- Support and maintenance
- Cloud Operations
- Business Process outsourcing
Professional Services
edit- Business & Technology Consulting
- End-to-End Program Delivery
- DevOps Enablement
- Security services
- Training Services
Awards
editFrost & Sullivan Technology Innovation Leadership Award
editFutureNet World Awards
editGold Stevie Award Winner
edit- New Product Award – Subscription Billing Solution (2024)[16]
- Mobile Operations Management Solution (2024)[16]
- Telecommunication - Product (2024)[16]
Metro Ethernet Forum (MEF) Excellence Award
edit- Most Impactful Service Automation Vendor (2023)[17]
Telecom Review Excellence Award
edit- Best AI Use for Network Monetization – Global (2023)[18][19]
- Best BSS Solution – Global (2023)[19]
- Best Global Digital Transformation Provider (2022)[20]
Telecoms.com’s Glotel Awards
edit- BSS/OSS Transformation Excellence (2023)[21][22]
- Best Digital Transformation Project (2022[23] & 2023[21])
- BSS/OSS transformation excellence (2022)[23]
Telcoms World Middle East Awards
edit- Excellence in Customer Experience (2024)[26]
- Operational Transformation and Agility Award (2018 & 2019)[27]
- Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)[27]
- Customer Centricity – Solution Provider Award (2015)[27]
- TM Forum Best Practices Award – Supplier / System Integrator (2009)[27]
Vodafone Oman’s Chairman Award
editReferences
edit- ^ "Netcracker Acquires CoralTree Systems". CapacityMedia.com. July 13, 2016. Retrieved July 10, 2024.
Andrew Feinberg, president and CEO of Netcracker Technology said...
- ^ {Cite web | title = NEC to acquire NetCracker for $300 million | last = Gross | first = Grant | url = https://www.computerworld.com/article/1320113/nec-to-acquire-netcracker-for-300-million.html | date = June 29, 2008 | access-date = July 10, 2024 | website = Computerworld }}
- ^ "NEC Acquires Netcracker Technology". Mergr.com. Retrieved July 6, 2024.
- ^ "Netcracker Technology". Cleverism.com.
- ^ Dye, Mark (September 20, 2011). "NetCracker acquisition sees Subex bidding farewell to Syndesis". Vanilla+. Retrieved July 10, 2024.
The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.
- ^ Middleton, James (September 21, 2011). "Subex sells service fulfilment business to NetCracker". Telecoms.com. Retrieved July 10, 2024.
- ^ "Netcracker Announces Agreement to Acquire Subex's Activation Business". BusinessWire.com. September 19, 2011. Retrieved July 5, 2024.
- ^ "NEC Announces Agreement to Acquire Convergys' Global Information Management (IM) Business, a Leader in Business Support Systems (BSS)". NEC.com. March 22, 2012. Retrieved July 10, 2024.
- ^ "NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business". NEC.com. May 16, 2012. Retrieved July 10, 2024.
- ^ Buckley, Sean (May 17, 2012). "NEC wraps up its purchase of Convergys' IM business". Fierce Network. Retrieved July 10, 2024.
- ^ "Netcracker Acquires CoralTree Systems". CapacityMedia.com. July 13, 2016. Retrieved July 10, 2024.
- ^ "Netcracker Acquires CoralTree Systems". BusinessWire.com. July 12, 2016. Retrieved July 5, 2024.
- ^ a b "Netcracker Receives Global and Asia-Pacific OSS/BSS Awards from Frost & Sullivan". Netcracker.com. November 28, 2023. Retrieved July 6, 2024.
- ^ Eleven, Otis (November 29, 2023). "Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan". Medium. Retrieved July 10, 2024.
- ^ a b "Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World". Netcracker.com. May 22, 2024. Retrieved July 6, 2024.
- ^ a b c "Netcracker Honored as Gold Stevie Award Winner for 3 Categories in 2024 American Business Awards Program". Netcracker.com. July 1, 2024. Retrieved July 5, 2024.
- ^ "Netcracker Receives MEF Excellence Award for Most Impactful Service Automation Vendor". Netcracker.com. October 18, 2023. Retrieved July 6, 2024.
- ^ "Netcracker Wins Telecom Review Excellence Award for Best Global Digital Transformation Provider". Netcracker.com. March 8, 2023. Retrieved July 7, 2024.
- ^ a b "Telecom Review Excellence Awards 2023: Meet the Winners". Telecom Review. December 8, 2023. Retrieved July 10, 2024.
With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization
- ^ "Presenting the Winners of Telecom Review Excellence Awards 2022". Telecom Review. December 9, 2022. Retrieved July 10, 2024.
Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era
- ^ a b "Netcracker Wins Glotel Awards for BSS/OSS Transformation Excellence and Best Digital Transformation Project". Netcracker.com. February 16, 2023. Retrieved July 7, 2024.
- ^ Bicheno, Scott (November 30, 2023). "2023 Global Telecoms Awards winners announced". Telecoms.com. Retrieved July 10, 2024.
Progressing Monetization and Mobile Money
- ^ a b Bicheno, Scott (December 1, 2022). "2022 Global Telecom Awards winners revealed". Telecoms.com. Retrieved July 10, 2024.
- ^ Bayat, Ehsan (October 11, 2022). "These 3 Operators Won at the 2022 Telecoms World Middle East Awards". Retrieved July 10, 2024.
- ^ a b "Netcracker Wins Awards for Virtualization and 5G Innovator of the Year". SalesTechSeries. June 1, 2022. Retrieved July 10, 2024.
The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker's many projects in the Middle East region...
- ^ "From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners". TMForum. June 18, 2024. Retrieved July 10, 2024.
- ^ a b c d "Excellence Awards 2019 Winners". TMForum. Retrieved July 10, 2024.
- ^ "Netcracker Receives Vodafone Oman's Chairman Award for Champion Partner of the Year". Netcracker.com. March 29, 2023. Retrieved July 7, 2024.
- ^ "A Partner From Day One: Vodafone Oman Recognizes Netcracker's Key Contributions". Telecom Review. March 30, 2023. Retrieved July 10, 2024.
